Terms of service

TERMS OF SERVICE — SINGULAR CASES

OVERVIEW
This website is operated by Singular Cases. Throughout the site, the terms “we”, “us”, and “our” refer to Singular Cases. By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update or change any part of these Terms by posting updates on the website. Your continued use of the site constitutes acceptance of those changes.

Our store is hosted on Shopify Inc.

SECTION 1 – ONLINE STORE TERMS

By using this site, you represent that you are at least the age of majority in your jurisdiction or have given consent for minors under your responsibility to use the site. You may not use our products for any illegal or unauthorized purpose. A breach of any Terms will result in immediate termination of Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time. You understand that your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted.

You agree not to reproduce, copy, sell, or exploit any part of the Service without express written permission.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS

We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material on the site is for general information only. We may modify site contents at any time without obligation to update it.

SECTION 4 – MODIFICATIONS TO SERVICE & PRICES

Prices are subject to change without notice. We may modify or discontinue the Service at any time. We are not liable for any modification, price change, or discontinuation.

SECTION 5 – PRODUCTS & SERVICES

Certain products may be available exclusively online and may have limited quantities. Returns or exchanges are permitted only in accordance with our Refund Policy.

We make every effort to display product colors accurately, but we cannot guarantee accuracy on all screens.

We reserve the right to limit sales to any person, region, or jurisdiction. Product descriptions and pricing are subject to change at any time without notice.

Minor variations in texture, appearance, and finish of Alcantara® or carbon fiber materials are normal and not considered defects.

SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, per household, or per order. We may attempt to notify you via the email or billing details provided at checkout.

You agree to provide accurate, complete, and current purchase and account information.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools provided “as is” and without warranties. Your use of these tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Third-party links on our site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content. Any issues with third-party products should be directed to the provider.

SECTION 9 – COMMENTS & SUBMISSIONS

If you submit comments or materials, you grant us a worldwide, unrestricted license to use, edit, publish, or distribute them without compensation. You may not submit unlawful, harmful, or misleading content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

We may correct any errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, and availability at any time without prior notice.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site for unlawful purposes, violating laws or regulations, infringing intellectual property, uploading malicious code, spamming, scraping, or interfering with security features. We reserve the right to terminate your access for violations.

SECTION 13 – DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

We do not guarantee that the Service will be uninterrupted, secure, or error-free. You agree that your use of the Service is at your sole risk.

Products and services are provided “as is” and “as available.” Singular Cases shall not be liable for any indirect, incidental, punitive, or consequential damages, including lost profits, lost data, or replacement costs.

Some jurisdictions do not allow certain liability limitations; where prohibited, our liability is limited to the fullest extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Singular Cases, its employees, partners, and affiliates from any claim or demand arising from your breach of these Terms or violation of any law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions remain valid.

SECTION 16 – TERMINATION

These Terms remain effective unless terminated by either party. We may terminate your access to the Service at any time without notice if we believe you have violated these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms and our policies constitute the entire agreement between you and Singular Cases.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the State of Wyoming, USA.

SECTION 19 – DISPUTE RESOLUTION & ARBITRATION

Any disputes relating to these Terms, your purchase, or use of the Service shall be resolved through binding individual arbitration. You waive the right to participate in class actions or class-wide arbitration.

SECTION 20 – RETURNS, REFUNDS & EXCHANGES

By purchasing from Singular Cases, you agree to our Refund Policy:

  • Returns must be requested within 14 days of delivery by emailing singular@singularcases.com.

  • Orders placed between 15 November and 24 December may be returned until 14 January.

  • Returned items must be unused, in original condition, and in original packaging.

  • The order number must be included inside the return package.

  • Customers are responsible for return shipping costs and ensuring the return arrives at our facility. Lost returns cannot be refunded.

  • We do not provide prepaid return labels.

  • Shipping fees and return costs are non-refundable.

  • When only part of an order is returned, applied promotions may be recalculated.

  • Refunds are issued within 5 business days after inspection.

Defective or damaged items: Customers must notify us within 3 business days of delivery.

Duties, taxes, and import fees: Customers are responsible for all fees charged by customs during a return. These fees are non-refundable.

SECTION 21 – SHIPPING POLICY & RISK OF LOSS

Processing times are separate from carrier shipping times.

Risk of loss transfers to the customer once the package is handed to the carrier.
We are not responsible for:

  • stolen or lost packages

  • incorrect shipping addresses

  • customs delays or seizures

  • carrier errors

  • abandoned or refused packages

International orders may be subject to customs duties or taxes, which are the customer’s responsibility. These fees are non-refundable.

Packages refused at customs or returned due to unpaid duties are not eligible for refunds.

SECTION 22 – WARRANTY & LIMITATIONS

We provide no warranty beyond defects reported within the stated timeframe.

The following are not considered defects:

  • normal wear and tear

  • variations in Alcantara® or carbon fiber

  • discoloration from oils, moisture, or UV exposure

  • cosmetic or texture variations due to handcrafted materials

We do not guarantee device protection against drops or accidental damage.

SECTION 23 – DEVICE DAMAGE DISCLAIMER

Singular Cases is not responsible for any damage to devices while using our products.
This includes:

  • screen cracks

  • structural damage

  • camera damage

  • electronic malfunction or data loss

This disclaimer applies to all Singular Cases products.

SECTION 24 – GDPR & CCPA RIGHTS

Customers in the EU, EEA, UK, and California have the right to access, modify, or delete personal data and may request a copy of their data by contacting singular@singularcases.com.

SECTION 25 – CHANGES TO TERMS

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of changes.

SECTION 26 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to:
singular@singularcases.com